Location: On-site Service included: Parts and labor The service is open: 24 hours a day / 7 days a week Response time: 4 hours Total contract period: 3 years Equipment class: Warehouse equipment Service & Support: Warranty extension - spare parts and labor - 3 years - on-site - response time: 4 h (distance from customer location - 160 km) - availability: 24 hours per day / Monday-Sunday | Technical support - telephone advice - 3 years - response time: 15 min. - availability: 24 hours per day / Monday-Sunday - severity level 1 | Support for product information - knowledge base access - 3 years | Technical support - remote diagnosis - 3 years | Technical support - visual remote control guide - 3 years | O Designed for: P/N: Q1J00A, Q1J00AR, Q1J00B, Q1J00BR, Q1J01A, Q1J01AR, Q1J01B, Q1J01BR, Q1J04A, Q1J04AR, Q1J28A, Q1J28AR, Q1J28B, Q1J28BR, Q1J29A, Q1J29AR, Q1J29B, Q1J29BR, Q1J32A, Q1J32AR