HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe. Features - Remote problem diagnosis and support - Onsite hardware support - Replacement parts and materials - Coverage window - Onsite response time for hardware support - Work to completion - Escalation management - Access to electronic support information and services - Electronic remote monitoring and support, standard configuration