Location: On-site Service included: Parts and labor The service is open: 24 hours a day / 7 days a week Response time: 4 hours Total contract period: 5 years Service & Support: Warranty extension - spare parts and labor - 5 years - on-site - response time: 4 h - availability: 24 hours per day / Monday-Sunday | Technical support - telephone advice - 5 years - response time: 15 min. - availability: 24 hours per day / Monday-Sunday | Technical support - remote diagnosis - 5 years | Update of new editions - 5 years | Product information support - web knowledge base access - 5 years | Detained faulty media - 5 years Designed for: P/N: R0Q85A, R0Q85AR, R0Q86A, R0Q86AR, R0Q87A, R0Q87AR