HP on-site hardware support includes effective remote assistance and on-site support for the hardware covered to improve product uptime. You have the opportunity to choose between different options and service levels with different response times and coverage, as well as between different coverage times that can meet your specific service needs. Extended coverage starts on the date the PC is purchased or shipped. The latest date applies. You get the best coverage and the biggest benefit if you buy this subscription when you buy your PC. With HP's collection and return service, you get quick collection, repair and return of your PC, including shipping. You also get access to 24x7 technical support and extended coverage – and your PC is covered by service from the manufacturer, who knows it better than anyone else. You can choose the service for several years.