HPE on-site hardware support includes effective remote assistance and on-site support for the hardware covered to improve product uptime. It is possible to choose from various preset service levels with different response times and call repair times as well as combinations of coverage periods of different lengths to meet your specific service needs. A service level with on-call repair times gives IT managers access to support specialists who quickly begin troubleshooting the system to get the hardware back to normal operation within a specified amount of time.