HPE on-site hardware support includes effective remote assistance and on-site support for the hardware covered to improve product uptime. It is possible to choose from various preset service levels with different response times and call repair times as well as combinations of coverage periods of different lengths to meet your specific service needs. A service level with on-call repair times gives IT managers access to support specialists who quickly begin troubleshooting the system to get the hardware back to normal operation within a specified amount of time. When hardware problems occur, it's important to get back up and running as quickly as possible. You have the expertise at your fingertips with HP's next business day on-site hardware service with protection against accidental damage and retention of defective media – thus you can significantly increase product uptime. With effective remote assistance and practical next-day on-site support, you can get help when you need it, so you can get back to work.